Raw Hair Guru, LLC - FAQ
Q: Is RawHairGuru hair 100% human hair, no mix fiber?
A: Yes, RawHairGuru only sells real human hair.
Q: Can I color, bleach, iron, or straighten RawHairGuru hair?
A: Yes, you can treat it as your own hair.
Q: How's tangling and shedding?
A: RawHairGuru hair has no tangling or shedding problems and can last over 2 years with proper care.
Q: Has RawHairGuru hair been previously dyed? Is there silicon on it? Any chemical?
A: No, RawHairGuru only sells pure, unprocessed hair.
Q: Is RawHairGuru hair single donor, cuticles aligned?
A: Yes, RawHairGuru only selects healthy young donors with thick and clean hair, no split ends, no floor hair, no eggs.
Q: Can RawHairGuru hair take heat and revert back to its natural state?
A: Yes, no worries.
Q: Is RawHairGuru hair double wefted for bundles?
A: Yes, and RawHairGuru hair is full from top to ends.
Q: Can RawHairGuru hair be bleached to #613 and remain soft/silky?
A: Yes, we can do that in our factory. However, bleaching is highly dependent on skills and color products. Usually, we recommend just ordering RawHairGuru #613 hair instead.
Payment and Shipping
Q: What kinds of payment methods do you accept besides Paypal?
A: We accept all Credit Card, paypal, Buy now pay later, Western Union, Zellepay, Money Gram, Bank wire, Wisepay, Remitly, Worldremit, and Business-to-business bank wire.
Q: When will you ship my order?
A: Usually, we ship within 3-5 business days after payment cleared, not inclduing (Weekends/Holidays might take longer).
Q: How long is delivery?
A: Usually, USPS/Fedex/DHL takes 4-7 business days to get to you if you do not need customazation.
Q: Where can I find the tracking number?
A: We will send the tracking number to your Email and Paypal as soon as we've shipped.
Q: How do I track my package?
A: You can track your package by clicking the link sent to your email on file.
Returns and Refunds
Q: What's your refund policy?
A: We accept 14-day returns and refunds. Hair needs to be in the same condition as we sent it. For more details, [email protected]
Q: Why did my payment fail?
A: Maybe incorrect cvv security code, exceeding cc limits, or exceeding cc limits. Paypal doesn't accept Cash cards.
Q: If I cancel my order, how long will I receive a refund?
A: If you paid via Paypal balance, you will receive a refund in minutes. If you paid via Cards, it takes 3-5 business days, depending on your bank. If you paid via E-check, please contact your bank to cancel the payment.
Q. What are Raw Virgin Hair Extensions?
A. Raw Virgin Hair Extensions are unprocessed human hair extensions collected in its natural state. This means the hair hasn't been chemically treated (dyed, permed, relaxed) or steamed for texture. They offer superior quality (natural shine, minimal shedding), long lifespan with proper care, and ultimate versatility (can be dyed, bleached, straightened, or curled to achieve your desired style).
Benefits for Both Wholesale & Retail Customers:
- Natural Beauty: Enhance your own hair (retail) or create stunning hairpieces (wholesale) with a natural look and feel.
- Long-lasting: With proper care, Raw Virgin Hair Extensions can last for years, minimizing replacement costs (wholesale) and maximizing value (retail).
- Low Maintenance: Requires minimal styling due to its natural texture, saving time (retail) and reducing maintenance costs (wholesale).
- Healthy for Your Hair (Retail) & Gentle on Scalps (Wholesale): Gentler on your scalp (retail) and avoids potential damage from treated extensions (wholesale).
Wholesale Considerations:
- Competitive Pricing: Raw Hair Guru offers competitive pricing on high-quality Raw Virgin Hair Extensions for your business.
- Large Quantities: Enjoy significant cost savings when you purchase Raw Virgin Hair Extensions in bulk for your wholesale operation.
- Variety of Textures & Lengths: Find the perfect match for your needs with our extensive selection of textures, lengths, and colors to cater to diverse customer preferences.
General Considerations:
- Cost: Raw Virgin Hair Extensions are typically more expensive than processed extensions (both retail and wholesale).
- Color Options: Limited natural color options (retail), so bleaching might be necessary (both).
- Texture Variations: Since hair comes from different donors, textures may vary slightly (both). Blending helps!
How long do Raw Virgin Hair Extensions last?
With proper care (washing, conditioning, and avoiding excessive heat styling), Raw Virgin Hair Extensions can last 4+ years (both retail and wholesale).
Can I dye or bleach Raw Virgin Hair Extensions?
Yes! Unlike processed hair, Raw Virgin Hair Extensions can be dyed or bleached to achieve your desired color (both retail and wholesale). However, consult a professional hairstylist to avoid damage (both).
Do Raw Virgin Hair Extensions shed?
Minimal shedding is normal for all hair extensions. With proper care, shedding should be minimal with Raw Virgin Hair Extensions (both retail and wholesale).
Have questions? Connect live with your RawHairG today.